About
    In-Telecom

    We Help Others Crush Their Challenges While Giving the Best Customer Experience.

    We're Your Technology Partner

    In-Telecom goes beyond being an ordinary IT provider; we are your dedicated technology partner committed to your company’s objectives and expansion. Positioned at the forefront of emerging technology trends, we possess expertise in technology integration, support, and development. 

    What sets us apart is our knowledge and skills that surpass other MSPs and our distinctive story, process, and exceptional team.

    Building Partnerships

    We're focused on creating lasting partnerships with our clients that help our companies grow together.

    Complete Ownership

    Our team of solutions architects, client success managers, and leaders treat your projects like our projects.

    Customized Solutions

    Finding the right solution means adjusting to the needs of our partners, we take on these challenges to help you grow.

    Client Wins, Company Wins, Community Wins

    We’re motivated by the mindset that we must achieve our personal, company, and partner goals. We call it the 3 W’s. When our clients win, our company wins, and our community wins.

    Experience The
    In-Telecom Difference

    Creating the In-Telecom Experience and lasting partnerships requires a proven process for ensuring client success.

    We’ve developed The ITC Way to ensure the best experience for all of our partners from discovery to impllementation and beyond.

    • Detailed Discovery Process to Identify Your Needs
    • Customized Solutions Developed for Your Specific Business
    • Efficient Onboarding & Collaboration
    • Dedicated Client Success Team & Project Managers
    • Specialized Action Plan to Deploy Quickly & Train Your Team
    • Continuous Advisory Partnership to Help You Grow

    Meet Our Leadership Team

    Shawn Torres

    Chief Executive Officer

    Jimmy Burns

    Chief Operations Officer

    Frank Nazario

    Chief Financial Officer

    Delano Collins

    Chief Information Officer

    Benjamin Bergeron

    VP of Revenue

    Lauren Rogers

    Director of Client Success

    Angela Fayard

    Director of Finance

    Matthew Gebhart

    Director of Service Delivery

    Leighton Poley

    Director of Operations

    Our Partners Love Us!

    “The solutions In-Telecom implemented for our company was a game-changer. Not only do we have access to call recording, real time metrics, and reporting but it was all hands-on customized for our needs. The quality assurance we now provide to our customers is world class.”
    Brian Laiche
    Brian LaicheDirector of Service Operations
    "We needed to become more agile in the call center... That's why we reached out to In-Telecom. Having that level of support that we couldn't provide ourselves, it let's us sleep better. At the end of the day In-Telecom has the infrastructure in place that we don't have."
    Trace Hester
    Trace HesterIT & Infrastructure Manager
    "In-Telecom's been great to work with, their customer service is great. Anytime we've had any sort of an issue, they're very quick to get the issue resolved. Our IT department loves working with those guys."
    Mark Baham
    Mark BahamExecutive Director
    “Our partnership with In-Telecom has proved to be both beneficial and easy to work with. They assisted us in upgrading our current Avaya Aura phone system to the latest versions as well as adding SIP capabilities.”
    Ryan Mayeaux
    Ryan MayeauxIT Systems Analyst II
    "In-Telecom has become an extension of the Great American RV family. We need to have the right partner to work with us as we keep scaling our business we need to have a company that can work with us to scale at the same time. Communication is phenomenal, the follow up is the best I've ever dealt with at any 3rd party provider..."
    Steve Deffenbaugh
    Steve DeffenbaughVP of Sales & Finance
    "With having 3 locations, In-Telecom is able to help us at all our stores whenever we need them. They allow our business to run more efficiently. Having a partner like In-Telecom has made my job so much easier."
    Trent Anderson
    Trent AndersonNetwork Administrator
    “Dealership Toolkit prides itself on being very forward thinking. I feel like In-Telecom does too. The combination of that allows us to have a big growth plan. I feel that with the strategy and communication — and with the capabilities of In-Telecom — we can execute all of that rapid growth. And you guys take care of all the IT chaos that comes with it, and we don’t have to worry about that.”
    Russell Gentry
    Russell GentryChief Operating Officer
    “In-Telecom genuinely cares about our business. From the beginning they gave very honest feedback about what we needed. Every solution has been customized to meet our needs.”
    Adam Vicknair
    Adam VicknairIT Manager
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