No. Izzy supports your team by handling initial conversations, routing calls, and capturing information, so your staff can focus on higher-value interactions.
No. Izzy works with your existing ITC Cloud phone system.
Izzy is designed to handle common inquiries, route calls appropriately, and escalate to your team when needed.
Calls can be transferred to your team at any point based on your rules, availability, and escalation paths.
Izzy sends call summaries, messages, and transcripts directly to your team for follow-up.
Izzy can be configured and live quickly, depending on the level of customization required.
Yes. Izzy is configured with your business rules, FAQs, tone, and workflows.