Cloud Contact Center for Business
Deliver a better customer service experience by moving to a cloud contact center, with the features you need to support your customers.
Deliver The Support Your Clients Deserve
Your customers expect a seamless customer service experience. Today, it takes more to deliver a top-notch customer support experience. With the right Cloud Contact Center in place, you can provide a higher quality of service, know more about your customers when they call, and provide multiple ways for customers to interact with your support agents.
Deliver a customer support experience that’s more than just a phone call, give them the options they prefer to reach you, and give your support team the tools they need to know your customers and deliver the highest level of service.
MOVE YOUR CALL CENTER TO THE CLOUD & IMPROVE YOUR SUPPORT EXPERIENCE
A Simpler, Smarter Contact Center Experience
Set your team up for success with the complete contact center that’s powered by real-time data. Get the insights you need to make better business decisions, shorten wait times, and provide the ultimate customer support experience.
Your Contact Center by ITC Cloud lets you see the important performance metrics you need, helps you identify trends, and makes optimizing your call flow simple.
- Complete Call Center Control
- Simple, Easy to Use Interface
- Manage Agents from Anywhere
- Increase Up-Time & Reliability
- In-House or Remote Agents
- Integrate with Existing Platforms
THE ADVANCED CALL CENTER FEATURES YOU NEED AT NO EXTRA COST
Industry Leading Contact Center Features
Real Time Analytics
Get real-time insights into call center traffic and monitor activity.
Multi-Level IVR
Make navigating your queue easier with speech recognition.
Custom Dashboards
Get the info you need at a glance, and hide the information you don't.
Advanced Call Routing
Get your customer to the right agent with advanced call routing.
Call Recording
Automatically record your calls for review and coaching.
Performance Reports
Get daily snapshots of agent stats, call performance, and trends.
Agent Management
Empower your managers with agent insights and reduce hold times.
Virtual Receptionist
Easily setup automated receptionists to quickly route calls.
CRM Integrations
Empower your team with easy CRM and communication integrations.
IMPROVE CALL CENTER OPERATIONS BY MOVING TO THE CLOUD
Schedule a Live Demo with Our Experts
Ready to Crush Your Business Challenges?
Schedule a quick call with our team to discuss the challenges your business is facing, and how we can help you overcome them!