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Cloud Contact Center for Business

Deliver a better customer service experience by moving to a cloud contact center, with the features you need to support your customers.

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Deliver The Support Your  Clients Deserve

Your customers expect a seamless customer service experience. Today, it takes more to deliver a top-notch customer support experience. With the right Cloud Contact Center in place, you can provide a higher quality of service, know more about your customers when they call, and provide multiple ways for customers to interact with your support agents.

Deliver a customer support experience that’s more than just a phone call, give them the options they prefer to reach you, and give your support team the tools they need to know your customers and deliver the highest level of service. With ITC Cloud CX, our cloud call center software, you can enhance your service experience.

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MOVE YOUR CALL CENTER TO THE CLOUD & IMPROVE YOUR SUPPORT EXPERIENCE

A Simpler, Smarter Contact Center Experience

Set your team up for success with the complete contact center that’s powered by real-time data. Get the insights you need to make better business decisions, shorten wait times, and provide the ultimate customer support experience.

Your Contact Center by ITC Cloud lets you see the important performance metrics you need, helps you identify trends, and makes optimizing your call flow simple.

  • Complete Call Center Control
  • Simple, Easy to Use Interface
  • Manage Agents from Anywhere
  • Increase Up-Time & Reliability
  • In-House or Remote Agents
  • Integrate with Existing Platforms
THE ADVANCED CALL CENTER FEATURES YOU NEED AT NO EXTRA COST

Industry Leading Contact Center Features

Real Time Analytics

Get real-time insights into call center traffic and monitor activity.

Multi-Level IVR

Make navigating your queue easier with speech recognition.

Custom Dashboards

Get the info you need at a glance, and hide the information you don't.

Advanced Call Routing

Get your customer to the right agent with advanced call routing.

Call Recording

Automatically record your calls for review and coaching.

Performance Reports

Get daily snapshots of agent stats, call performance, and trends.

Agent Management

Empower your managers with agent insights and reduce hold times.

Virtual Receptionist

Easily setup automated receptionists to quickly route calls.

CRM Integrations

Empower your team with easy CRM and communication integrations.

elead-integration
hubspot-integration
ms-365-integration
ms-teams-integration
oracle-netsuite-integration
qqcatalyst-integration
redtail-integration
salesforce-integration
sugar-crm-integration
zendesk-integration
zoho-integration
IMPROVE CALL CENTER OPERATIONS BY MOVING TO THE CLOUD

Schedule a Live Demo with Our Experts

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“The solutions In-Telecom implemented for our company was a game-changer. Not only do we have access to call recording, real time metrics, and reporting but it was all hands-on customized for our needs. The quality assurance we now provide to our customers is world class.”
Brian Laiche
Brian LaicheDirector of Service Operations
"We needed to become more agile in the call center... That's why we reached out to In-Telecom. Having that level of support that we couldn't provide ourselves, it let's us sleep better. At the end of the day In-Telecom has the infrastructure in place that we don't have."
Trace Hester
Trace HesterIT & Infrastructure Manager
"In-Telecom's been great to work with, their customer service is great. Anytime we've had any sort of an issue, they're very quick to get the issue resolved. Our IT department loves working with those guys."
Mark Baham
Mark BahamExecutive Director
“Our partnership with In-Telecom has proved to be both beneficial and easy to work with. They assisted us in upgrading our current Avaya Aura phone system to the latest versions as well as adding SIP capabilities.”
Ryan Mayeaux
Ryan MayeauxIT Systems Analyst II
"In-Telecom has become an extension of the Great American RV family. We need to have the right partner to work with us as we keep scaling our business we need to have a company that can work with us to scale at the same time. Communication is phenomenal, the follow up is the best I've ever dealt with at any 3rd party provider..."
Steve Deffenbaugh
Steve DeffenbaughVP of Sales & Finance
"With having 3 locations, In-Telecom is able to help us at all our stores whenever we need them. They allow our business to run more efficiently. Having a partner like In-Telecom has made my job so much easier."
Trent Anderson
Trent AndersonNetwork Administrator
“Dealership Toolkit prides itself on being very forward thinking. I feel like In-Telecom does too. The combination of that allows us to have a big growth plan. I feel that with the strategy and communication — and with the capabilities of In-Telecom — we can execute all of that rapid growth. And you guys take care of all the IT chaos that comes with it, and we don’t have to worry about that.”
Russell Gentry
Russell GentryChief Operating Officer
“In-Telecom genuinely cares about our business. From the beginning they gave very honest feedback about what we needed. Every solution has been customized to meet our needs.”
Adam Vicknair
Adam VicknairIT Manager
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Ready to Crush Your Business Challenges?

Schedule a quick call with our team to discuss the challenges your business is facing, and how we can help you overcome them!