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Cloud Contact Center for Business

Deliver a better customer service experience by moving to a cloud contact center, with the features you need to support your customers.

Deliver The Support Your  Clients Deserve

Your customers expect a seamless customer service experience. Today, it takes more to deliver a top-notch customer support experience. With the right Cloud Contact Center in place, you can provide a higher quality of service, know more about your customers when they call, and provide multiple ways for customers to interact with your support agents.

Deliver a customer support experience that’s more than just a phone call, give them the options they prefer to reach you, and give your support team the tools they need to know your customers and deliver the highest level of service.

MOVE YOUR CALL CENTER TO THE CLOUD & IMPROVE YOUR SUPPORT EXPERIENCE

A Simpler, Smarter Contact Center Experience

Set your team up for success with the complete contact center that’s powered by real-time data. Get the insights you need to make better business decisions, shorten wait times, and provide the ultimate customer support experience.

Your Contact Center by ITC Cloud lets you see the important performance metrics you need, helps you identify trends, and makes optimizing your call flow simple.

THE ADVANCED CALL CENTER FEATURES YOU NEED AT NO EXTRA COST

Industry Leading Contact Center Features

Real Time Analytics

Get real-time insights into call center traffic and monitor activity.

Multi-Level IVR

Make navigating your queue easier with speech recognition.

Custom Dashboards

Get the info you need at a glance, and hide the information you don't.

Advanced Call Routing

Get your customer to the right agent with advanced call routing.

Call Recording

Automatically record your calls for review and coaching.

Performance Reports

Get daily snapshots of agent stats, call performance, and trends.

Agent Management

Empower your managers with agent insights and reduce hold times.

Virtual Receptionist

Easily setup automated receptionists to quickly route calls.

CRM Integrations

Empower your team with easy CRM and communication integrations.

IMPROVE CALL CENTER OPERATIONS BY MOVING TO THE CLOUD

Schedule a Live Demo with Our Experts

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“Our partnership with In-Telecom has proved to be both beneficial and easy to work with. They assisted us in upgrading our current Avaya Aura phone system to the latest versions as well as adding SIP capabilities.”
Ryan Mayeaux
IT Systems Analyst II, Coushatta Casino Resort
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“I feel very confident we made the right decision in using In-telecom and am very excited with our new phone system”
Kay Hicks
Union Christian Academy Adminstrator
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“The transition from our old telephone system to the Avaya with In-Telecom was a very easy, smooth transition. From the owners whoe are very energetic, and such a pleasure to work with, to the knowledgeable technicians.”
Laura Van Der Kils
City of Slidell

Ready to Crush Your Business Challenges?

Schedule a quick call with our team to discuss the challenges your business is facing, and how we can help you overcome them!