Unified Communications

What Does It Mean?

"WORK From anywhere on any device"

Simply stated Unified Communications is the integration of Messaging, Voice and Video Communications.  The value is to easily escalate text and messaging conversations to voice conversations, then to video conversations and presentations, as well as sharing collateral and having it organized in the same communication stream.  Other terms used are VoIP Systems, IP Telephony and PBX which refer to what is now the voice platform of a Unified Communications System.

Contact Center (formerly Call Center) and Call Accounting applications fit within the Unified Communications realm as well.  Call Center Applications have a greater impact not just when the results are measured but when the post call action-ables are easily executed because of a unified workflow through advance Unified Communications platform integrations.

Call accounting has become more critical due to the increased need for a remote workforce.  What Call accounting platforms do to help in these situations is analyze how the remote workforce is accomplishing their tasks and identifying bottlenecks that may not be apparent to the remote worker since they can not see the trends individually.  Call Accounting gives global visibility to manage workflows in Unified Communications systems.

Unified Communications Systems (UCS) can be premise based or cloud based and have evolved from what used to be called a PBX (Private Branch Exchange).  Cloud based UCS which is commonly called UCaaS (Unified Communications as a Service) can truly provide the use every device, everyway and everywhere experience.  UCaaS can accelerate the deployment of a flexible remote workforce strategy since the connections to UCaaS are not tied to one internal geographic location.  The needs of most businesses can be met with a UCaaS offering.  The financial model for UCaaS is an operational subscription model which marries cost of the system to the actual cash outlay rather then carrying depreciation on the books that is realized after the cash outlay.  Contact your Accounting Professional about the specifics of your situation to see how you can take advantage of this benefit.  ITC Cloud is our main UCaaS offering because of the flexibility as well as the level of service in getting your UCaaS deployment of the ground.  With In-Telecom’s ITC Cloud our biggest differentiators are the benefits that you can realize from the robust features as well as the level of service the ITC Cloud Service Delivery Team and Network Operations Center deliver for our customers.  There is no other UCaaS offering that matches all of this in the industry.

Premise based Unified Communication Systems have become powerful.  Advanced Communications needs for the largest and most complex situations are met with today’s Unified Communication’s platforms.

Whether you are starting a new office or looking to upgrade your business phone system, In-Telecom has the communication solution for you! From entry-level telephones to sophisticated executive phones with mobility-enhancing features, we have everything you need to get the most out of your communications.


In-Telecom leads the market with our Multi-Communication Service

In-Telecom utilizes Session Initiation Protocol (SIP), as a building block used in Cloud and VoIP communications to allow users to make voice and video calls at a fraction of the cost of traditional digital and analog circuits.

SIP features the same capabilities your company enjoys from a traditional phone connections with the added feature of leveraging the power and efficiency of the Internet. SIP trunk circuits provide a more flexible solution for companies that have a steady flow of internal and external traffic and require a more sophisticated system to maximize customer experience. Because SIP utilizes your Internet connection, it offers more flexibility than traditional phone systems. The most flexibility feature is disaster recovery. If there is a power outage or damage to your building, your SIP Trunk calls can be quickly rerouted to another line or forwarded to your mobile phone.

At In-Telecom, we offer a full spectrum of solutions, unparalleled customer service and quality execution. The customer experience is what sets In-Telecom apart. Not only can we conceptualize, design, purchase, implement, and support your business’s network infrastructure, we strive to continue to earn your business before and after the sale. Call us today at 1-888-470-0614 to find to out more about In-Telecom’s line of MULTI-COMMUNICATION SERVICES and PREMIUM HOSTED VoIP telephones, and let us show you the In-Telecom difference!



As you start looking for a new business phone system, you may become overwhelmed by the options available. Should you keep your traditional phones? Or do you switch to a Unified Communication as a service (UCaaS) cloud-based system? Will you be able to add new features like mobility and unified messaging to your new phone?

At In-Telecom, we invest a considerable amount of time getting to knoe you and your business challenges because we believe your success is our success.

In addition to our unparalleled expertise in the communications field, we bring passion and integrity to our line of work. Passion which drives us to remain on the cutting edge of technology enabling us to being you the best strategies and technologies available. Integrity which will never allow us to sell you something you don't need or promise you something we cannot deliver. Throughtout this process, our promise is also provide you with the best experience!

Our solution experts will help you navigate your choices so that together we can find the best solutions for your business' needs. The customer experience is what sets us apart. Call us today at 1-888-470-0614 and you will learn the In-Telecom difference!

Available Voice Options

  • Unified Communications
  • Multi-Communication Services
  • On-Premise VoIP systems (On-Premise Unified Communication)
  • Unified Communication as a Service (UCaaS)
  • Integrated Video Conferencing

Benefits of making the switch:


You will have the benefit of having one source for ALL of your technology needs. If there is ever a challenge in your quality of service or communications equipment, you have one place to call.


Instead of being placed on hold for extended periods of time, In-Telecom will have you covered with full, dedicated support. Best of all, we act proactively in finding a problem before it becomes a problem.


If there's a power outage, damage to your building, or natural disaster, your communications services will still work. You can simply re-route calls to any number or device in the world.


Your communication costs will be reduced, particularly if you make a lot of long distance or international calls or need to add/remove lines throughout the year.



Video is a powerful mode of communication. It helps to build trust and understanding and add depth to your interactions with employees, suppliers, partners, and customers. In certain situations, other types of communication are sufficient, however, when more comprehensive dialogue is needed, video conferencing is the preferred method.


Our video conferencing solutions offer high quality, cost effectiveness, and advanced features with unprecedented interoperability with other standard-based endpoints. And, to make your transition seamless, our systems can integrate with your existing platform, offering ease of use and security.


Enjoy effortless engagement with our powerful cloud-based video solutions that make it easy for everyone to connect, collaborate, and work together.


Connecting with partners, customers and colleagues from other organizations is a breeze with our self-service access to HD video collaboration.


Our promise to you is that we will crush your business and technology challenges while providing the best customer experience.