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Customer Service

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FAQs

Below are some Frequently Asked Questions. Don’t see what you’re looking for? Contact Us

Customer Experience: What Sets In-Telecom Apart!

We believe in offering the best product lines out there with the most experienced certified technicians. In-Telecom continues to explore and deploy the newest technologies before the competition at the highest quality. We listen to what the customer wants and then develop a solution based on needs, not speculation. Quality craftsmanship is the face of how customers gauge our work. Service is the most important piece of why customers love In-Telecom. We provide an award-winning support department that strives to deliver quality service with the highest sense of urgency.

Quality: Means Attention to Detail!

We believe in offering the best product lines out there with the most experienced certified technicians. In-Telecom continues to explore and deploy the newest technologies before the competition at the highest quality. We listen to what the customer wants and then develop a solution based on needs, not speculation. Quality craftsmanship is the face of how customers gauge our work. Service is the most important piece of why customers love In-Telecom. We provide an award-winning support department that strives to deliver quality service with the highest sense of urgency.

Passion: Means Done with Love!

We believe in offering the best product lines out there with the most experienced certified technicians. In-Telecom continues to explore and deploy the newest technologies before the competition at the highest quality. We listen to what the customer wants and then develop a solution based on needs, not speculation. Quality craftsmanship is the face of how customers gauge our work. Service is the most important piece of why customers love In-Telecom. We provide an award-winning support department that strives to deliver quality service with the highest sense of urgency.

Integrity: We Take It Personal.

We believe in offering the best product lines out there with the most experienced certified technicians. In-Telecom continues to explore and deploy the newest technologies before the competition at the highest quality. We listen to what the customer wants and then develop a solution based on needs, not speculation. Quality craftsmanship is the face of how customers gauge our work. Service is the most important piece of why customers love In-Telecom. We provide an award-winning support department that strives to deliver quality service with the highest sense of urgency.

Values: The In-Telecom Values.

We believe in offering the best product lines out there with the most experienced certified technicians. In-Telecom continues to explore and deploy the newest technologies before the competition at the highest quality. We listen to what the customer wants and then develop a solution based on needs, not speculation. Quality craftsmanship is the face of how customers gauge our work. Service is the most important piece of why customers love In-Telecom. We provide an award-winning support department that strives to deliver quality service with the highest sense of urgency.

Training Videos

ITC Cloud New On-boarding Training
How to Setup Google Chrome ITC Cloud Extension
How to Download ITC Mobile App
Call History Tab
Messages- Voicemail tab
Messages- Chat tab
Messages- Settings tab
Contacts Tab

Resource Docs

ITC Cloud Basic User Manual

Send Welcome Email to New User (Manager Portal)

Set Up Voicemail to Email

Set Up Voicemail to Email for New User (Manager Portal)

How to Set Up Music on Hold

How to Create an Audio Conference Bridge (Manager Portal)

How to Access and Create ITC HD Video Conferencing

How to Complete iPhone Update

remote support

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support

A member of our support team will talk with you first to determine the nature of the problem.

How It Works

  • Step 1. Call 1-888-470-0614 Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field and click the button to initiate the screen-sharing session.
  • Step 2. You are prompted to download a small virus-free application.
  • Step 3. With your permission, your support representative can view your screen and share control of your mouse and keyboard.
  • Step 4. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

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