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Cloud Phone Systems

Work From Anywhere on Any Device with In-Telecom’s Cloud Phone System powered by ITC Cloud.


Work From Anywhere on Any Device With Our Cloud Phone System

What is a cloud phone system?

A cloud phone system is a VoIP-based solution that enables you to have your business phone service to the cloud and remote work friendly. Cloud phone systems increase the effectiveness of business communications, offer advanced productivity features, and process data with higher security.

Our cloud-based phone systems have the option of coming with ITC Cloud, which offers HD Video meetings with chat and recording options in addition to VoIP phone service. Perfect for virtual meetings to stay connected with clients and employees. Ready to improve your productivity?


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Cloud phone systems increase your communication

As your business expands, effective communication becomes more challenging. A cloud-based business phone system offers the features, flexibility, and security that your company needs to continue growing. Cloud phone systems offer employees the tools necessary to stay connected and be more productive in the office so your business will continue to flourish.

Feature Packed Phone Systems

Whether you need a business phone and line with great features or cloud based apps to work from anywhere, we make it super simple to get up and running.

Our cloud-based software, ITC Cloud offers HD Video meetings with chat and recording options in addition to our VoIP phone service. Perfect for virtual meetings to stay connected with clients and employees.

Get The Job Done and Collaborate From Anywhere.

Get a Cloud Phone System with great features and cloud based apps that allow you to work from anywhere.

Our software, ITC Cloud makes meeting with your team, partners or customers easy as making a phone call. You can use your smartphone or use a desktop computer to attend video conferences using our platform.

How Our Cloud Phone System Works

As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner.

ITC Cloud is also backed by a 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond.

Cloud Phone Systems Enable Remote Work

ITC Cloud gives you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. It’s more than just a VoIP phone service.

ITC Cloud makes switching between a VoIP phone, computer, and smartphone easy for the even the least tech savvy employees. Working from home has never been this simple and effortless! Simply bring your VoIP phone home and plug it into your router or use your smartphone or computer and access everything in the Cloud!

Serve Your Customers Better With
Call Center Reporting

While chatbots and AI bots seem like the future of customer service, many customers still like to speak to a real person to solve their problems. With ITC Cloud you can make sure your call center is operating efficiently with insightful reporting tools.

Trend Reports

Track when the most calls come in during the day, so call center managers can schedule the right amount of customer service agents to be available. By carefully monitoring peak hours, you can save on costs by staffing appropriately.

Average Talk & Hold Times

It’s a good practice to keep talk-time and hold-time low for the sake of the customer, but managers can also use these numbers to evaluate the training of the customer service representatives.

If they take too long to answer a question or keep putting the customer on hold, they may need more training.

Increase Your Productivity

Even if you don’t run a call center, these reports can help determine the length of your own phone calls to see if you’re using your time well.

Sometimes yourself or a teammate may feel like they don’t take phone calls all daylong, but the reporting shows they spend half the work day or more chatting on the phone.

Customer Service Representatives Are The Voice of Your Business.

Give them the tools they need to succeed with the ITC Cloud Call Center.

Shorten Call Times

Customer service representatives have information about previous calls from the same customer, so the same information isn’t repeated and customers have a better experience.

SMS Automation & Reporting

Automatically send text messages, surveys, and troubleshooting messages directly as text messages for improved response rates.

Customizable Modular Wallboards

Customize your call center wallboards with trend reports, talk time, or hold time for the group or a specific user. Use these reports to incentivize your team or learn when you need to hire more customer service reps.

Automated Call Back

Don’t leave customers waiting on hold for hours. With automated callback, they can get a callback when an attendant is ready to help them.

“Our partnership with In-Telecom has proved to be both beneficial and easy to work with. They assisted us in upgrading our current Avaya Aura phone system to the latest versions as well as adding SIP capabilities.”
Ryan Mayeaux
IT Systems Analyst II, Coushatta Casino Resort
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“I feel very confident we made the right decision in using In-telecom and am very excited with our new phone system”
Kay Hicks
Union Christian Academy Adminstrator
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“The transition from our old telephone system to the Avaya with In-Telecom was a very easy, smooth transition. From the owners whoe are very energetic, and such a pleasure to work with, to the knowledgeable technicians.”
Laura Van Der Kils
City of Slidell

Ready to Crush Your Business Challenges?

Schedule a quick call with our team to discuss the challenges your business is facing, and how we can help you overcome them!