Cloud Phone Systems
Work From Anywhere on Any Device with In-Telecom’s Cloud Phone System powered by ITC Cloud.
Work From Anywhere on Any Device With Our Cloud Phone System
What is a cloud phone system?
A cloud phone system is a VoIP-based solution that enables you to have your business phone service to the cloud and remote work friendly. Cloud phone systems increase the effectiveness of business communications, offer advanced productivity features, and process data with higher security.
Our cloud-based phone systems have the option of coming with ITC Cloud, which offers HD Video meetings with chat and recording options in addition to VoIP phone service. Perfect for virtual meetings to stay connected with clients and employees. Ready to improve your productivity?
Starting as low as $24.99 per user!
Cloud phone systems increase your communication
As your business expands, effective communication becomes more challenging. A cloud-based business phone system offers the features, flexibility, and security that your company needs to continue growing. Cloud phone systems offer employees the tools necessary to stay connected and be more productive in the office so your business will continue to flourish.
Starting as Low as $24.99 per user!
Get the feature-packed business phone system you need.
Whether you need a business phone and line with great features or cloud based apps to work from anywhere, we make it super simple to get up and running.
Our cloud-based software, ITC Cloud offers HD Video meetings with chat and recording options in addition to our VoIP phone service. Perfect for virtual meetings to stay connected with clients and employees. Ready to improve your productivity?
How Our Cloud Phone System Works
As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner.
ITC Cloud is also backed by a 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy! Start today! Call 1-833-482-8647
Get the job done and collaborate from anywhere.
Get a Cloud Phone System with great features and cloud based apps that allow you to work from anywhere.
Our software, ITC Cloud makes meeting with your team, partners or customers easy as making a phone call. You can use your smartphone or use a desktop computer to attend video conferences using our platform.
Starting as Low as $24.99 per user!
Cloud Phone Systems Enable Remote Work
ITC Cloud gives you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. It’s more than just a VoIP phone service.
ITC Cloud makes switching between a VoIP phone, computer, and smartphone easy for the even the least tech savvy employees. Working from home has never been this simple and effortless! Simply bring your VoIP phone home and plug it into your router or use your smartphone or computer and access everything in the Cloud!
Serve Your Customers Better with Call Center Reporting
While chatbots and AI bots seem like the future of customer service, many customers still like to speak to a real person to solve their problems. With ITC Cloud you can make sure your call center is operating efficiently with insightful reporting tools.
Track when the most calls come in during the day, so callcenter managers can schedule enough agents to answer the calls. By carefully monitoring peak hours, managers can save on costs by only staffing the busy hours.
Average Talk & Hold Times
We all want talk-time and hold-time to be low for the sake of the customer, but managers can also use these numbers to evaluate the training of the CSR. If they take too long to answer a question or keep putting the customer on hold, they may need more training on the product in order to serve better.
Call center manager scan also use the talk time metric to see how long an agent has been talking incase they need a break to catch their breath.
Even if your client doesn’t run a call center, these report scan help determine the length of their own phone calls to see if they use their time well. Sometimes a teammate may feel like they take phone calls all daylong, but the reporting tells a different story.
Cloud Phone System Features
- Call management and phone system administration
- Cloud storage integrations: Google, Box, Dropbox™
- Cloud based VoIP phone service
- ITC Cloud mobile app for smartphones and tablets
- Automatic call recording
- Web-based softphone
- Customizable auto attendants
- Unlimited business SMS
- Multi-level and multi-language IVR
- Chat with presence (mobile and web-based)
- Google Speech to Text (Speak to IVR)
- Audio conferencing (up to 10 participants)
- Voicemail to email and texttranscription
- Microsoft Outlook and Teams integration
- Graphical call reporting
- Click to dial and callscreen pop
- HD video conferencing and online meetings (Up to 25 participants)
- Yealink 43U and 46U VoIP Phones
- Call queues
- Expansion modules -JEM 24
- Call center analytics (dashboards, call back, reports)
- Cordless phone – Yealink CP960
- DID / CNAM / E911
- Conference phone – Yealink CP960
- Toll free packages
- Integration with CRM (Salesforce, Zendesk, Hubspot, etc)
- Faxing, overhead paging and ringers
The portal for our cloud phone system is a one-of-a-kind self-manageable system. Create your own voicemail, auto attendants, call queues, and more. Manage your phone numbers as well as used and available inventory.
We make switching to the cloud a breeze. The seamless experience when moving circuits, connections and call center routing is what our customers appreciate most about our cloud-based phone systems.
Being hosted in the cloud provides you with the safety and security you need with no downtime. Get reliability with an In-telecom cloud phone system.
Unlike a traditional phone system, ITC Cloud is backed by three Tier 5 data centers across the US that provide you with full fail-over. Experience business communications like never before by switching to the cloud.
Work Your Way
Work from anywhere on any device. ITC Cloud delivers access to your office phone along with features like chat and business SMS from any device with an internet connection. Using a mobile device? Download the ITC Mobile app. Using a laptop or PC? Log into the ITC Cloud soft client.
“In-Telecom is going above and beyond any expectations@ We switch to internet-based phones over a year ago, and it was a complete disaster. After a few months with a different company, we came across In-Telecom and have not looked back. They provided great service, quality phones, commercial routers, competitive pricing, and very helpful staff in every department we worked with.”
– Darren Lohfink | Manager At Health Care Center
“Our partnership with In-Telecom has proved to be both beneficial and easy to work with. They assisted us in upgrading our current Avaya Aura phone system to the latest versions as well as adding SIP capabilities.”
– Ryan Mayeaux | IT Systems Analyst II, Coushatta Casino Resort
“Just wanted to give a KUDOS to the entire staff of In-telecom. Our phone system took it’s last call during the holidays and In-Telecom came to the rescure after numerous life saving measures were made to revive our old phone system.”
– Diana Sotak | Cardiology Institute
“The transition from our old telephone system to the Avaya with In-Telecom was a very easy, smooth transition. From the owners whoe are very energetic, and such a pleasure to work with, to the knowledgeable technicians.”
– Laura Van Der Kils | City of Slidell
“We were paying large monthly fees to the local telco for PRI circuits, local dial tone and DID numbers; we switched to In-Telecom and upgraded two legacy Nortel PBX’s to IP Office and converted all lines to SIP.”
– Mike Carlil | System Enginer, Coushatta Tribe of Louisiana
“Very personable employees, extremely professional install, overall great experience!”
– Pete Labarre | Owner, A Renewed Approach Healthcare
“I feel very confident we made the right decision in using In-telecom and am very excited with our new phone system”
– Kay Hicks | Union Christian Academy Adminstrator
Gerry Lane uses In-Telecom to help
manage multiple locations and
roll out new projects with ease.
Gerry Lane uses In-Telecom to help manage multiple locations and roll out new projects with ease.
Frequently Asked Questions About Cloud-Based Phone Systems
How does a cloud-based phone system work?
To make a phone call, first dial the phone number on your desk phone or mobile phone (if you have ITC Cloud). The phone connects to your VoIP service provider (e.g., In-Telecom) and verifies that it has permission to place that call. The VoIP phone provider handles the routing and connects your phone to the individual you are trying to reach. And it does it all within milli-seconds.